We collect your information when you place an order or sign up for our newsletter and we will never sell or give it away to any other companies. We don't keep your credit card information on file and because we use PayPal we don't even have access to it. We may contact you by email or by phone regarding your order.
- ORDER PROCESSING AND PAYMENT INFO:
After you go through the checkout process, we will send you a confirmation email with your order summary. We accept payments via PayPal website where you can pay with your credit or debit card or your PayPal account. We chose to use PayPal services because they offer convenient and secure credit card processing. Please allow 1-2 business days for processing. We do our best to keep availability information current on the site, but occasionally we do run out of items. In this case, we will notify you within 1-2 business days. In most cases we can get the item to you in additional 7-10 business day; otherwise we will offer a substitute, a store credit or a refund.
- RETURN/EXCHANGE POLICY:
You may return or exchange merchandise within 30 days from shipment date. All items must be in original packaging, in new condition with the original tags, receipt, all warranty cards, manuals and accessories. You may receive a refund, replacement or store credit (Gift Certificate). Original shipping charges will not be refunded unless the item is defective. Returns may be sent by US Standard Mail or UPS Ground shipping. Returns/Exchanges must be sent freight prepaid. We do not accept COD's, do not send call tags or accept 3rd party billing. If your return is due to our error, we will reimburse your shipping costs for ground/standard shipping only. Sale products may be returned only when defective. Items purchased online can be returned or exchanged at our retail store.
If you receive a product that has been damaged in shipping, your claim needs to be handled through the shipping company.
- SHIPPING:
We ship to anywhere in the United States:
Unfortunately, we are not set up for international orders at this time.
- OVERSIZED ITEMS:
Oversized items such as snow/sufboards, snow/surfboard bags, and longboard skateboards are subject to additional shipping fee.
- TAX & DUTY:
If your order is being shipped outside of Washington State, no sales tax will be charged.
We will add applicable local sales tax to all orders shipped within Washington State.
- WARRANTEES: SNOWBOARDS; SKATEBOARDS; SPLITBOARDS
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